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HOW FORMAL TONE AND PORTFOLIO CTAS REACHED NON-PROFITS AND ACADEMIA

A data visualization consultancy targeting research institutions, non-profits, and enterprises used formal, trust-first messaging and portfolio-share CTAs to generate 174 interested replies from 52,000 cold emails.

B2B Services Data & Research Non-Profit / Higher Ed
~52,000
0.33%
174
23

A data visualization and information design consultancy helps organizations transform complex data into clear, compelling visual narratives. Their challenge: the buyers—directors of research, program managers at non-profits, heads of data at foundations—are scattered across wildly different sectors with no standard job title.

Unlike SaaS companies with clear ICPs, this consultancy needed to reach anyone who deals with data storytelling in organizations that don’t have in-house design talent.

The institutional audience (non-profits, academia, research organizations) is also notoriously skeptical of cold outreach. Messaging needed to feel respectful, substantive, and credentialed—not salesy.

Target Audience

Seniority Directors (dominant), Managers, C-Level, VPs
Department Operations, Specialized/Program roles, Marketing, Executive
Company Size Even distribution—11–50 employees lead, but engagement from 10,000+ enterprises too
Geography United States (76%), United Kingdom, Canada, plus scattered EU
Industries Non-Profit Management, Higher Education, Research, Environmental Services, Healthcare

Messaging Approach

Two active campaigns ran simultaneously: a broad TAM Takeover and a focused Research & Higher Ed campaign. Both targeted roles dealing with data, insights, research, projects, campaigns, and marketing at enterprises, institutions, and foundations.

Messaging tested formal, humble, and informal tones with trust-first and value-prop-first structures to find which resonated with institutional decision-makers.

Multiple email variants tested different tones, lengths, and structures, with component-level performance tracking to isolate what worked for this skeptical, institutional audience.

Formal and Humble tones outperformed Informal for this audience

Formal tone led with 19 tagged positive replies, Humble added 10, while Informal only generated 8. Non-profit, academic, and research professionals respond better to respectful, credentialed messaging. This is the opposite of most B2B outreach results.

Formal + Humble = 29 vs Informal = 8
“Can I send examples of past work for similar organizations?” generated 35 positive replies

The portfolio CTA outperformed the generic “Mind if I send more info?” by nearly 2:1 (35 vs 18). For a creative consultancy, showing relevant past work for similar organizations creates immediate relevance and trust.

Portfolio CTA > Generic CTA by 2:1
Trust-first structure was the clear winner

“Trust > Value Prop > CTA” generated 16 tagged positive replies, followed by “Value Prop > Trust > CTA” at 11. In both cases, trust signals appeared early in the email. For an audience that’s skeptical of cold outreach, leading with credibility is essential.

Trust-first = #1 structure by 45%
Medium and Long emails outperformed Short

Medium (14 tagged replies) and Long (13) dramatically outperformed Short (7). This audience wants substance—they need context about the consultancy’s methodology and experience before engaging. Quick-hit emails don’t work for considered consulting purchases.

Medium + Long = 27 vs Short = 7
Seniority Department Company Size Replies
Director Operations / Programs 11–50 employees 19
Manager Operations 51–200 employees 11
Director Operations 201–500 employees 7
C-Level Executive 501–1,000 employees 6
Manager Specialized roles 11–50 employees 3

Based on enriched contact data. Some replies had incomplete profile information.

Ideal For

  • Professional services firms selling to non-profits, foundations, or academia
  • Consultancies with a portfolio of past work to showcase
  • Companies targeting Directors and Managers (not just C-Level)
  • Services requiring a consultative, trust-first sales approach

Success Factors

  • Formal or humble tone that matches institutional communication norms
  • Portfolio-based CTAs that show relevant past work for similar organizations
  • Medium-to-long emails that provide enough context for credibility
  • Trust-first email structures that establish authority before the pitch

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